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Quality Customer Service (Monitoring and Improvement) – The Wales Institute

Quality Customer Service (Monitoring and Improvement) - The Wales Institute Performance objective The candidate will demonstrate the ability to monitor, adjust and review customer service. Assessment description Using the background information on Innovative Widgets from your Student Workbook and from…

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Quality Customer Service (Team Development) – The Wales Institute

Quality Customer Service (Team Development) - The Wales Institute Performance objective The candidate will demonstrate the ability to ensure delivery of quality service through handling customer complaints, monitoring team performance, and intervening to develop team abilities to overcome difficulties in…

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