Investigate and Analyise How Effective your Organizational System and Policies are in Promoting Good Practices

In my healthcare organization, a decent set of policies and procedures are followed which supplement good communication and health care services provided by the organization. My organization follows a rigid policy of providing high quality healthcare services to its patrons. The patients are not discriminated against any attribute and everyone is treated equally based on their issues. At the health care center, we are well aware of the importance of effective communication in providing unparalleled health care services. The staff i.e. doctors, nurses, technicians are well aware of the importance of good communication among themselves as well as with the patients.

The staff at my healthcare organization is required to maintain daily logs; in which they highlight and maintain a record of the major happenings throughout the day. A record of the patient’s illnesses, its severity and prognosis is also maintained and reviewed at regular intervals. The policy of the organization is to provide good quality healthcare with the best possible means. Communication is given vital importance and regular trainings are conducted by the staff to ensure that they are equipped with the basic knowledge, skills and equipment to deal with a diverse population from different race, culture, ethnicity and religion.

Effectiveness of Communication in My Organization

Communication is given high priority at all levels in my organization. A diverse staff works at the health care center. The staff is well versed in other languages as well. It allows them to cater the minorities and to ensure good communication between the healthcare providers and the patient. Regular meetings are also conducted and patient feedback is highly encouraged so relevant improvements can be made. At my organization, after the initial engagement with the patient, the staff conducts a thorough assessment of their needs. If the patient is speaking a different language, it is made sure that they are aware of the treatment process and feel comfortable. Translators are available at my healthcare organization so that communication can take place. Apart from that, regular meetings are also conducted . The data can be captured from patients & service users by using multiple channels that include online, Handheld devices, an Email, Kiosks, SMS text , Paper, Telephone. From carrying out a patient experience audit and forming a strategy, to collecting and analyzing data, to designing services, communicating with patients and measuring performance. 

System in Practice at Workplace

My organization is equipped with all the essentials which supplement communication between all the parties. The office staff is well versed in technology and makes use of email, fax and phone. The medical staff i.e. doctors, nurses, have a suitable mode of communication in place as well. These modes of communications include the use of mobile devices, Emails, Tablets, telephones etc. The organization employs a number of full time translators which assists us in serving a diverse population on a regular basis.

Current Scenario at the Organization

At my organization, healthcare communication theories are thoroughly adapted by employees and the management teams who follow the policies and regulations of the organization (Mullins, 2005, pp. 14). These courses are also a reminder of what the original values of the organization are, and how important it is to adhere to them in this profession. The most significant factor in health care is the patients, and since usually they are in a fragile state to have reached across to healthcare organizations in the first place, they are to be made the priority.

Suggested Changes

It is believed that a few changes in the organization are necessary for general improvement and lesser communication issues. For bigners  it would be appropriate to try and incorporate more training sessions for healthcare providers who have not previously dealt with people of varied backgrounds. Interviews and assessing patients in their own language is surely one of the best ways to reach out to them. Appropriate use of bilingual or bicultural techniques will also be incorporated into basic training. Often, healthcare providers rely on previous knowledge to make an assessment about returning patients, but it would be better to encourage use of an open question session that helps in  increasing the understanding of patients’ needs through learning about their culture.

 Treatment plans that better accommodate a patient’s cultural beliefs or background will be utilized, as well as clear written instructions for any training health care providers. For example if we consider Hispanics, then it would not be wrong to say that they  share a strong heritage that includes family and religion, each subgroup of the Hispanic population has distinct cultural beliefs and customs. They consult all the older members of their family in all important matters in regard of illness. Thus the health provider can take this into account and can directly contact the elder members of the family for any situation that cannot be easily handled.

Community resources will be extensively and effectively utilized in order to learn and recognize the differences in communities and cultural aspects, and to also be comfortable in incorporating them at health care organizations.

Major Issues & Implementation

The disparities in health care stemming from socioeconomic inequalities can be eliminated. By maintaining a culturally competent workforce; the disparities arising due to differences in culture, ethnicity, language and religion could be minimized. If the differences in culture and way of life are given importance, the communication barriers which often affect appropriate diagnosis, treatment and follow-up could be avoided.

Cultural competence among the health care workforce is vital to the overall prosperity of the country as well. By prioritizing the cultural values, traditions and norms; healthcare professionals can provide better healthcare services. It is a vital ingredient in ensuring quality health care (Brach & Fraser, 2000, pp. 181). Culturally competent medical services lead to improved health outcomes, catalyze the efficiency of clinical and support staff and also ensure increased patient satisfaction with the services.

The surge of immigrants in the developing world over the past four decades has led to a proliferation of alien languages and cultures. For instance, in the United Kingdom, there is a use of at least 16 languages that are spoken in homes. In an attempt to deal with the growing cultural diversity, healthcare systems are paying a heightened level of attention to cater the linguistic and cultural services offered at hospitals and clinics. These competencies highlight the ability of healthcare institutions to respond in an effective manner to the psychosocial and language needs of the patients.

Recommended Practices

According to Smith (2000), a culturally competent healthcare facility should incorporate the following essentials

  • The presence of a culturally diverse staff, i.e. nurses, doctors, technicians which can cater to a diverse set of patients.
  • The healthcare facility should not promote a specific language or culture and must operate in an open environment.
  • The communication with the patient should take place in a comprehensible language; so the patient is well aware of the diagnosis and prognosis of the treatment.
  • The services should be provided in a manner which is consistent with the cultural norms of the patient.
  • Availability of translators for clients’ who do not speak the English language.
  • The medical staff should be well trained on different cultures, ethnicities and languages so that they can associate with the patients in a better way.


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