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Impact of New Technology Implementation on Employee Performance: IBM

1. Introduction

According to Appelbaum (2013), there are some factors which regulate the performance of any employee in an organization and these factors are environment of the workplace, behavior and communication of employees with other managing bodies and among each other. Technology is also one of those factors that helps an employee to perform better or worst as per hi or her capability. In this research, there is a discussion about the influence of technological implementations on the performance of employees.

1.1 Aim of research

The primary aim of this research is to evaluate the relationship between technology or technological implements and the performance of employees. It also aims to analyze how performance of employees is affected by the implementation of new technologies.

1.2 Objective of research

The objectives of the research follow as:

  • To study the effect of new technologies and their implementation on employee performance
  • To establish the relationship among the new technological implementations and performance of employee.
  • To study the influence of new technological implementations on the overall performance of organization and its profitability.
  • To assess the thought behind implementation of new technology while utilizing thee case study of IBM.

1.3 Hypothesis

H0 – Implementation of new technologies in IBM is beneficial for the performance of the organization and the performance of employees as well.

H1 – Implementation of new technologies in IBM is not beneficial for the performance of the organization and the performance of employees as well.

2. Literature review

2.1 Introduction

According to Davenport (2013), change in technologies produces great effect on the performance of employees, i.e. it creates a knowledge gap and makes employees unable to perform any task with ease due deficiency of appropriate knowledge and information about the use of technology. In this context, Siemens (2014) stated that IBM is information technology based company and the organization has number of clients all over the world. The organization knows about the performance and capability of its employees according to which technology is implemented. However, the expertise level of the employees must be known. In addition to this Christensen (2013) commented that the implementation of new technologies in IBM has increased the operational costs of the organization.

2.2 Impact of new technology on organization overall performance

According to Camisón and Villar (2014), change in technological implementations brings technological expertise in employees.  It gives a chance to employees for improving their skills and knowledge. This is what IBM is doing, i.e. increasing the skills of employees. In this context, Grint and Woolgar (2013) stated that technology and its implementation in any organization generates both positive and negative impacts.

2.3 Reason behind implementation of new technologies in IBM

According to Christensen (2013), the reason behind the implementation of new technology by IBM is the need of increasing the profits level.It will help the organization to enhancetheir capability in IT sector also. On the other hand competition in IT sector always increases and the implementation of new technology by IBM will increase its sustainability.

2.4 Summary

Implementation of new technology has made IBM to increase its level of profitability and productivity that also helps the company to maintain its sustainability process.

3 Research Methodology

3.1 Research approach

Research approach helps to create connection between the theories and principles. The research method used in this research is inductive approach.

3.2 Research Design

Descriptive research design has been used in this research. This method helps to design the research with proper details and in better way.

3.3 Research philosophy

Research philosophy maintains an important role as it help in collecting data from different theories and sources related to the implementation of new technology by IBM.

3.4 Data collection

The methods used in this research for collection of information are primary data collection method and secondary data collection method. These methods help to collect information from different sources.

3.5 Sample size

The primary data is collected by interviewing 10 IBM technical experts and 10 managerial level employees. Each employee is interviewed separately to know about their viewpoints.

3.6 Research ethics

The researcher has some followed social ethics while completing the task of this research and code of conduct have also been considered.

3.7 Limitation

Budget and time are the two basic limitations that occurred while concluding the research report as the time required for the research work is not enough to collect the information. And limitation regarding the budget for collection of primary data is faced by the researcher.


Appelbaum, E. (2013). THE IMPACT OF NEW FORMS OF WORK ORGANIZATION ON WORKERS”. Work and Employment in the High Performance Workplace120.

Davenport, T. H. (2013). Process innovation: reengineering work through information technology. Harvard Business Press.

Christensen, C. (2013). The innovator’s dilemma: when new technologies cause great firms to fail. Harvard Business Review Press.

Siemens, G. (2014). Connectivism: A learning theory for the digital age.

Grint, K., and Woolgar, S. (2013). The machine at work: Technology, work and organization. John Wiley and Sons.

Camisón, C., and Villar-López, A. (2014).Organizational innovation as an enabler of technological innovation capabilities and firm performance. Journal of Business Research67(1), 2891-2902.

Ford, J. K. (2014). Improving training effectiveness in work organizations.Psychology Press.

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