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Lesson Assignment : Case Study Chapter 7
Chapter 7 – Suki Andrews, Sales Supervisor, Listo Systems
Suki Andrews supervises a unit of sales representatives at Listo Systems. Recently, there have been problems. Customers have complained that her sales officers are not completing invoice orders quickly enough. Other daily tasks have also been neglected and performance numbers have shown a steep decline.
Suki called the sales representatives into a meeting and listed the problems that were occurring. After limited discussion, she reminded them that their unresponsiveness and omissions could result in major financial hardships for the company through a loss of sales and customers. She reviewed the schedule for daily tasks and invoice procedures. She added that she would be monitoring the invoices and daily tasks and would follow-up on any complaints from customers in the next week by meeting with the sales officer responsible for that invoice.