Quality Customer Service (Monitoring and Improvement) – The Wales Institute

Quality Customer Service (Monitoring and Improvement) – The Wales Institute Performance objective The candidate will demonstrate the ability to monitor, adjust and review customer service. Assessment description Using the background information on Innovative Widgets from your Student Workbook and from documentation provided throughout the course, you will develop strategies to…

Quality Customer Service (Team Development) – The Wales Institute

Quality Customer Service (Team Development) – The Wales Institute Performance objective The candidate will demonstrate the ability to ensure delivery of quality service through handling customer complaints, monitoring team performance, and intervening to develop team abilities to overcome difficulties in providing quality customer service. Assessment description You will perform two…

Customer Service Plan – The Wales Institute

Customer Service Plan – The Wales Institute Assessment description You will develop a customer service plan for the simulated business ‘Innovative Widgets’. You will gather the background information on the simulated business from your Student Workbook and any information about Innovative Widgets that you may have created in the course…

Customer Experience Assignment

Customer Experience Assignment Assessment Description Get the best assignment help from MakeMyAssignments.com Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers…