Consider the following case study:

http://www.macrothink.org/journal/index.php/jmr/article/viewFile/7002/5856

Write a business report outlining the above case, stating assumptions you make at the beginning of your report. Provide critique into the management decisions substantiating with reference to literature as well as the case study. In your report, make the difference between Information Systems (IS) and Information Technology (IT) issues and how it will affect business performance, role of IS in supporting business processes, technology integration etc. Suggest how performance of organisation considered in the case study could be improved further as well as describe any other new business opportunities that may arise as a result of the improvements. All these should be substantiated with references to IS and IT literature.