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BSBWOR502 – Lead and manage team effectiveness

BSBWOR502 – Lead and manage team effectiveness


Task 1:

BSBWOR502 – Lead and manage team effectiveness

ASSESSMENT ACTIVITY 1 – Questions and Answers

BSB51915 Diploma of Leadership and Management


Please ensure this form is fully completed prior to submitting.

This page should be on the front of your assessment and needs to be easily accessible.


Student Number:
Student Name:


I hereby certify that:

  1. This assessment task is my own work based on my personal study/research and not the work of another student and/or source.
  2. I have acknowledged all material and sources used to prepare this assessment task.
  3. I have not plagiarised or copied any part of this assessment task from the work of any other student or source either.
  4. This assessment task has not previously been submitted.
  5. I am aware of the requirements set by my Trainer & Assessor.
  6. I have retained a copy of this assessment task for my own records.
  7. I have completed all my assessments, tasks & activities (on moodle®) successfully.

Student’s Signature: _______________________________  Date: _________________

Wentworth Institute RTO Code: 91178        November 2017 Version: 1.0


Student instructions

This assessment must be based on where you work (or have worked most recently).

This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions:

Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking.

HINT: Use these questions as subheadings to create a business style report to answer your assessment

Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’.

Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)

Your answers & assessment submission must professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphswith appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing words or typo’s)

In particular:

– Use clear, non-discriminatory language

– Avoid the use of jargon

– Write clearly using plain English

– Consider your target audience

– Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).

All of your work must be original.

Performance Evidence

Evidence of the ability to:

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies.

Marking and Criteria guide:

Assessor and student must read this carefully before assessment.

A 75% demonstrated competence in the answers is the benchmark only and students & assessors must note that professionally critical aspects/concepts must be included (e.g. two (2) meetings, two (2) role plays, performance action plan and written report).

All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit

EDUCATOR to complete

Observation/assessmentSatisfactory/not SatisfactoryComments
Pre-assessment work completed
All assessments, tasks & activities (on moodle®) successfully  
ACTIVITY 1 – Questions and Answers
1.     All questions were answered


Practical Checklist

Assessor to complete:(circle)

Did you observe the student?YesNo

Further comments required

Assessor Comments





Resubmission required? Yes_________ No___________

Date resubmission must be handed in:  ________________________

Assessor’s name and signature:  _______________________________

Date:  _________________________


Activity 1 –Questions and Answers

1.Effective teams can:

a.Be bought

b.Not be faked

c.Be created through trust and safety

d.Exist without having a common goal

2.Conditions for effective teaming include:

a.Adequate sharing amongst team members

b.A common purpose

c.Passion in the team

d.Commitment to the team

3.The following are examples of team types at work:

a.Social clubs

b.Project teams


d.Head offices

4.In the first phase of group development, the forming phase the key tasks to complete include:

a.Defining who is in charge

b.Get to know the skills and resources in the team

c.Confronting the hard issues

d.Asking for feedback

5.Experiential team-building focuses on:

a.Personal awareness and insights

b.Team behaviours and team leadership

c.Personal storytelling

d.Key performance areas

6.Key building blocks for any team building should include:

a.Social get-together

b.Playing as a team

c.Defining a mission and vision

d.Giving people the opportunity to relax together

7.Delegation will be effective when:

a.You only delegate routine tasks

b.You delegate the tasks you don’t have the skills for

c.New tasks

d.You delegate responsibility and authority

8.Innovation in teams is largely dependent on:

a.The IQ’s of team members

b.Personality types in the team

c.The team culture

d.Having clear rules

9.Toxic teams are the result of:


b.Personality clashes

c.Negative attitudes

d.Poor structures

10.To motivate a team you need to:

a.Know the theories of motivation

b.Show unconditional trust

c.Challenge the team

d.Be known to staff

11.The biggest factors impacting on how teams react to change include:

a.Perceptions of loss

b.Fear of the unknown

c.Lack of emotional resilience


12.Political Awareness includes:

a.Interpersonal influence

b.Power positions

c.Ability to network

d.The ability to make deals and see trends

13.Reasons why leaders often neglect reward and recognition in teams are:

a.There is no time

b.They feel embarrassed to do it

c.They cannot afford it

d.They don’t believe in recognition

14.Diversity in teams is caused by:


b.The culture in the team

c.Gender ratio’s

d.Educational backgrounds

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