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BSBWOR502 – Lead and Manage Team Effectiveness- ACTIVITY-4

BSBWOR502– Lead and Manage Team Effectiveness ACTIVITY 4



BSB51915 Diploma of Leadership and Management


Please ensure this form is fully completed prior to submitting.

This page should be on the front of your assessment and needs to be easily accessible.


Student Number:
Student Name:


I hereby certify that:

  1. This assessment task is my own work based on my personal study/research and not the work of another student and/or source.
  2. I have acknowledged all material and sources used to prepare this assessment task.
  3. I have not plagiarised or copied any part of this assessment task from the work of any other student or source either.
  4. This assessment task has not previously been submitted.
  5. I am aware of the requirements set by my Trainer & Assessor.
  6. I have retained a copy of this assessment task for my own records.
  7. I have completed all my assessments, tasks & activities (on moodle®) successfully.

Student’s Signature: _______________________________  Date: _________________

Wentworth Institute RTO Code: 91178        November 2017 Version: 1.0


Student instructions

This assessment must be based on where you work (or have worked most recently).

This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions:

Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking.

HINT: Use these questions as subheadings to create a business style report to answer your assessment

Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’.

Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)

Your answers & assessment submission must professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphswith appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing words or typo’s)

In particular:

– Use clear, non-discriminatory language

– Avoid the use of jargon

– Write clearly using plain English

– Consider your target audience

– Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).

All of your work must be original.

Performance Evidence

Evidence of the ability to:

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies.




Marking and Criteria guide:

Assessor and student must read this carefully before assessment.

A 75% demonstrated competence in the answers is the benchmark only and students & assessors must note that professionally critical aspects/concepts must be included (e.g. two (2) meetings, two (2) role plays, performance action plan and written report).

All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit

EDUCATOR to complete

Observation/assessmentCompetent/NYC(If resubmission required)



Pre-assessment work completed
Assessment 1, Assessment 2, Assessment 3, Final Assessment, tasks & activities (on moodle®) successfully   
Third Party Report
Third Party report Handed In (in person)   
PART A –Role play
Role play was conducted in class
Part B Managing under performance project
Meeting conducted, solution discussed and email sent.
PART C – Establish performance plan
Issues identified, discussed, solved and report written with the resolution.



Practical Checklist

Assessor to complete:(circle)

Did you observe the student?YesNo

Did the student understand the difference between self-awareness, social awareness and self-management skills?

Did the student show the ability to deal with their own emotions when working in an environment with people from different cultural background and knowledge?

Did the student create an IDP?

Further comments required

Assessor Comments





Resubmission required? Yes_________ No___________

Date resubmission must be handed in:  ________________________

Assessor’s name and signature:  _______________________________

Date:  _________________________

FINAL ASSESSMENT –Role plays and performance plan


Part A Role play

Reward and recognition project

Imagine that after 12 months, data shows that your team has exceeded the percentage increase in sales and you have decided to recognise your team for their efforts.

In your role-play thank them for their efforts in achieving the strategic goals, as well as the details of the reward or recognition you intend to provide based on their performance.


Part BManaging under performance project


Review the following case study information:

Imagine that there have been complaints to you as the Marketing and Communications Manager from the other two staff about the Marketing Officer’s work.

The staff complained that the Marketing Officer is often talking to friends on her/his mobile and so when the office phone rings they answer the phone. Even when the staff member can see they are trying to answer questions that directly relate to her/his work, she/he does not end her/his personal call. This not only takes other staff member’s time in answering such calls, but also then to make notes for his/her on the call.

The staff has said that the behaviour is recent and up to then, the staff member has always been hard-working and reliable.

You need to meet with the staff member to discuss the issue and identify realistic solutions.

  1. Conduct the meeting with the staff member explaining to her/his what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.
  1. Discuss and agree on a solution, using your skills to come up with realistic and creative solutions.
  1. Send a follow up email to the staff member within 1 day of the meetingsummarising the meeting and the solution agreed to.

Part C – Establish performance plan

Based on your workplace fill in a performance plan template below for one of your teams projects that you do at work.

  1. Identify at least one (1) issue you have encountered with respect to carrying out your tasks that you have not yet fully overcome to discuss with your work team so that they may assist you in enhancing your performance.
    1. Consider possible processes for resolution of team issues. For example, you may consider leading a brainstorming session, or creating an issues matrix. (Word count: 200 words)
    2. Write a report for your manager on resolution of team performance issues that you experienced why doing your workplace team project. Describe your evaluation of team performance and rationale behind corrective actions in order to provide evidence of your knowledge of:
      1. group behaviour to build team cohesion
      2. how to support team members to achieve goals through coaching, mentoring, training, etc.
  • resolution techniques or strategies. (Word count:500 words).
  1. Describe corrective actions you have actually taken to ensure team goal/s are achieved. (Word count: 300 words).
Action 1Action 2Action 3
Review dates
Measurement: KPI; Outcome



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