BSBLDR502 – Lead and manage effective workplace relationships- Task 3
BSBLDR502 – Lead and manage effective workplace relationships
ASSESSMENT ACTIVITY 3–Meeting and Presentation
BSB51915 Diploma of Leadership and Management
ASSESSMENT ACTIVITY 3 COVER SHEET
Please ensure this form is fully completed prior to submitting.
This page should be on the front of your assessment and needs to be easily accessible.
I hereby certify that:
Student’s Signature: _______________________________ Date: _________________
This assessment must be based on where you work (or have worked most recently).
This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions:
Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking.
HINT: Use these questions as subheadings to create a business style report to answer your assessment
Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’.
Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)
Your answers & assessment submission must professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphswith appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing words or typo’s)
– Use clear, non-discriminatory language
– Avoid the use of jargon
– Write clearly using plain English
– Consider your target audience
– Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).
All of your work must be original.
Evidence of the ability to:
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
Marking and Criteria guide:
Assessor and student must read this carefully before assessment.
A 75% demonstrated competence in the answers is the benchmark only and students & assessors must note that professionally critical aspects/concepts must be included (e.g. good written syntax grammar/ business style, action plan)
All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit
EDUCATOR to complete
Assessor to complete:(circle)
Did you observe the student?YesNo
Further comments required?
Resubmission required? Yes_________ No___________
Date resubmission must be handed in: ________________________
Assessor’s name and signature: _______________________________
ACTIVITY 3 – Case Study
Manage difficulties to achieve positive outcomes
A Medical Centre in a diverse area employed more than 18 staff as administration, nurses, HR and marketingetc. Most of the employees are fromthe same region (Non-Australian background) who speaks a language other than English, and they often converse in their native language at work. Kelly, an employee who doesn’t speak their language, feels self-conscious and sometimes wonders if they are talking about her. They frequently complain to theirfriends at work about the other staff not speaking English. One day Kelly walks into a meeting room and several staff members are already there, speaking in their own language. Kelly walks in and says, “Hello.” The other staff members say “Hello” back and then resume their conversation in their own language, which Kelly does not understand. Kelly rolls her eyes and sits down on the other side of the room waiting for the meeting to start.
You are Clinic Manager; responsibleformanaging and running the clinic and staff. Also you liaise with external stakeholders.Kelly came to you and made a serious complaint about discrimination (see above). Kelly mentioned that even other English speaking employees from different departments feel the sameas her including feeling lonely, extremely stressed out, upset, angry and they are losing their work motivation and commitment.
Action Plan for Conflict Management