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BSBHRM512 – Develop and manage performance management processes Activity-3

BSBHRM512 – Develop and manage performance management processes Activity-3


BSBHRM512 – Develop and manage performance management processes


BSB51915 Diploma of Leadership and Management


Please ensure this form is fully completed prior to submitting.

This page should be on the front of your assessment and needs to be easily accessible.


Student Number:
Student Name:


I hereby certify that:

  1. This assessment task is my own work based on my personal study/research and not the work of another student and/or source.
  2. I have acknowledged all material and sources used to prepare this assessment task.
  3. I have not plagiarised or copied any part of this assessment task from the work of any other student or source either.
  4. This assessment task has not previously been submitted.
  5. I am aware of the requirements set by my Trainer & Assessor.
  6. I have retained a copy of this assessment task for my own records.
  7. I have completed all my assessments, tasks & activities (on moodle®) successfully.

Student’s Signature: _______________________________  Date: _________________

Wentworth Institute RTO Code: 91178        November 2017 Version: 1.0

Student instructions

This assessment must be based on where you work (or have worked most recently).

This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions:

Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking.

HINT: Use these questions as subheadings to create a business style report to answer your assessment

Your response to each question should aim to provide enough information to answer the question. In most cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading (question) applicable, e.g. ‘See attached email’.

Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)

Your answers & assessment submission must professional in style (Business), content and format. Maximum font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphswith appropriate punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing words or typo’s)

In particular:

– Use clear, non-discriminatory language

– Avoid the use of jargon

– Write clearly using plain English

– Consider your target audience

– Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).

All of your work must be original.

Performance Evidence


Evidence of the ability to:

  • develop, implement, monitor and review an organisational performance management process which supports business goals including analysing the organisational strategic and operational plan
  • design methods for the development of key performance indicators and formal performance management sessions by line managers
  • consult with stakeholders to gain support
  • design, develop, coordinate and implement individual and group learning and development
  • train line managers and other relevant people to manage performance
  • provide support to line managers to effectively manage performance issues, including dispute resolution and termination of employment
  • develop approaches to improve performance and address identified performance gaps.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • list characteristics of a learning organisation
  • outline policies and legislation relevant to performance management
  • summarise grievance procedures
  • explain models for giving feedback and options for skill development
  • describe options in the design of performance management processes
  • outline role of performance management in relation to broader human resources and business objectives.

Marking and Criteria guide:

Assessor and student must read this carefully before assessment.

A 75% demonstrated competence in the answers is the benchmark only and students & assessors must note that professionally critical aspects/concepts must be included (implementation of performance management processes and development) .

All parts (criteria) in the marking guide must be completed successfully for the student to achieve competence in this unit.

EDUCATOR to complete

Observation/assessmentSatisfactory/not SatisfactoryComments
Pre-assessment work completed
ACTIVITY3 –Excursion
Items described
Invitation created


Practical Checklist

Assessor to complete:(circle)

Did you observe the student?YesNo

Further comments required

Assessor Comments





Resubmission required? Yes_________ No___________

Date resubmission must be handed in:  ________________________

Assessor’s name and signature:  _______________________________

Date:  _________________________


Activity 3 –Excursion

While on the excursion you will be required to make notes. Upon your return to college you must write a report on the visit and itemise what you have seen and why you do you recommend. How would rate the performance of each item below?

Points to note:-

  1. Location (close to transport)
  2. Parking facilities
  3. Other outside features (hot-dogs, drinks etc.)
  4. Greeter (a person at the entry who welcomes customers to the store)
  5. Catalogues showing where stock may be found
  6. Trolleys (and where to return them to after use)
  7. Emergency exit signage
  8. Signage regarding special offers
  9. Staff to assist in locating items and to offer technical support
  10. How the staff interact with each other
  11. Details about free practical seminars
  12. Signage inside indicating where items are shelved
  13. The range of products (garden equipment, paint, photocopiers, stationery, etc.)
  14. Similar items stored logically
  15. Amenities
  16. Check-out terminals, both automatic and manned
  17. Goods returned and enquiries counter
  18. Disabled facilities (parking, access to store and toilets)

Write a letter of recommendation inviting a friend to shop at the store.

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