Communication Assignment Sample – MakeMyAssignments https://www.makemyassignments.com/sample Sat, 06 Feb 2021 08:45:51 +0000 en-AU hourly 1 https://wordpress.org/?v=4.9.18 What are the ways of improving the communication process in a health and social care setting https://www.makemyassignments.com/sample/what-are-the-ways-of-improving-the-communication-process-in-a-health-and-social-care-setting/ https://www.makemyassignments.com/sample/what-are-the-ways-of-improving-the-communication-process-in-a-health-and-social-care-setting/#comments_reply Sat, 30 Jun 2018 10:01:25 +0000 https://www.makemyassignments.com/sample/?p=954 Though the communication process among the staff-residents and staff-other professionals are very effective. The whole of the staff and management keeps a constant contact with all the doctors, hospital staff and resident’s family members or friends. The employers conduct a regular…

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Though the communication process among the staff-residents and staff-other professionals are very effective. The whole of the staff and management keeps a constant contact with all the doctors, hospital staff and resident’s family members or friends. The employers conduct a regular meetings with the staff management so that all subjects are recorded and passes on to staff management.

Suggestions:

  • It would be better to involve maintenance staff and contractors while conducting any meetings. The reason is that it is vital for health and safety to check for all electrical boiler systems, testing off all electrical appliances and general upkeep of the building.
  • The presence of better communication with domestic staff  is essential as some residents are complaining that they don’t get back from the laundry their personal belongings like clothes and bed linen. This may increase satisfaction and trust of the domestic staff.
  • Conducting an obligatory basic communication training session for all staff to improve their performance and strengthen communication skills is important so that everyone would not hesitate to interact with others.
  • Each and every member of the staff should be answerable to the higher authorities and no be should not accused in any case.

The authorities may also undertake the following steps to improve the communication in the health care unit.

  1. Every unit has a diversity of linguistic competency and thus the unit needs to accept and welcome each diversity. Thus making them understand the needs of the hospitals and social care units in their own language would be a better approach. Telling them in their own language would make it more clear and understandable.
  2. They should also encourage participation e in national, state and local discussions about the role of language and culture and encourage conscious and principled language planning.
  3. An internal assessment to determine the languages spoken by patients served and the services they seek should be conducted. So that in case of need the staff members could translate anything using the internal staff if an external person cannot understand English
  4. The specific information which is very important for all the patients should be written in all the major languages ( among the 16 languages in the UK) so that patients could easily understand it.
  5. The health care department can even hire interpreters for the purpose of translation in the units.
  6. Investments should be made in order to improve the communication within the organization.

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Discuss ways in which your organization uses standards ICT packages to support work in health and social care https://www.makemyassignments.com/sample/discuss-ways-in-which-your-organization-uses-standards-ict-packages-to-support-work-in-health-and-social-care/ https://www.makemyassignments.com/sample/discuss-ways-in-which-your-organization-uses-standards-ict-packages-to-support-work-in-health-and-social-care/#comments_reply Sat, 30 Jun 2018 09:57:31 +0000 https://www.makemyassignments.com/sample/?p=952 Introduction The modern era has seen a rapid change in the processes of almost all the sectors involved in an economy. The reason behind such rapid change is the use of advanced technologies and information systems. Every now and then,…

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Introduction

The modern era has seen a rapid change in the processes of almost all the sectors involved in an economy. The reason behind such rapid change is the use of advanced technologies and information systems. Every now and then, there has been an introduction of a newer and more efficient technology, which helps in reducing the human efforts and saves the time of organizations. These organizations tend to utilize such advancements in the technologies to have a competitive advantage over their competitors. The use of advanced technologies also helps the organization to achieve economies of scale through minimizing the overall cost of the organization.

Information and Communications Technology (ICT) are a broader and more extended perspective of information technology. The term is used to stress upon the role of information and communication as an integrated approach, using all the communication means and tools in a unified manner to increase the efficiency of the organization (Chetley, 2006). The purpose of ICT is to use all the enterprise software and computers to enable the users of the organization for accessing, storing, transmitting, and manipulating the information of the organization.

One of the sectors which have also been benefited from the use of ICT is the health and social care sector. ICT has allowed the sector to improve their services for its users through minimizing the time of service delivery while maximizing the quality of services. This paper will discuss the use of ICT in the health and social care sector, by highlighting standard ICT packages. Furthermore, it will draw attention towards the benefits of using ICT for the sector and people associated with it. Finally, it will analyze the impact of legal considerations in the use of ICT on the sector.

Using Standard ICT Packages

The use of advanced technologies allows the health and social care organizations to maintain their databases in an efficient manner. Though, it is required for organizations to access which tools need to be utilized for enhancing the overall performance of the organization. There are numerous information and communications technologies which can be utilized by these organizations to deliver a high quality service to its users (Perron, et.al, 2010). Some of the notable technological tools include word processing, spreadsheet, database, information retrieval, internet, intranet, email, and image software.

Word Processing

Word processing is a simple, yet very useful, tool used by the health and social care organizations. It allows the service providers to prepare medical letters, reports of the users, and for other reporting purposes. In my organization word processing is used in diverse functions. Word processing can be used to create well-designed documents, patient’s reports, printable application forms, other evidences related to the patient’s health etc.

Spread Sheets

Spread sheets are used by these organizations to input data and information about the each individual user. It is also used for modifying and formatting the available data as and when it is required. Furthermore, data and information are being sorted and filtered using the spread sheet software, which allows the organization to have an organized set of data available in their databases. The tool is also used for making graphs and charts while having a survey conducted in the health care sector.  In my organisation there are many patients  who are admitted  every day in different health and care units, the staff has to ensure that they could easily identify each patient’s data separately. Thus in that case use of spreadsheets to record, catalog, analyze, and store laboratory test data are ubiquitous, the use of spreadsheets for developing patients’ reports that use these data for performing complex calculations and providing interpretive information in useful, eye-appealing, and colorful reports is much less ubiquitous.

Database

A database is a very significant tool for the health and social care organizations, which allow the service providers to keep a track of their users by maintaining their data. It allows the organization to secure all the data and information about each individual user, which can subsequently be used at any time by the service providers to retrieve it for future references (Yeandle & Fry, 2010). As mentioned above that each health unit has several patients admitted into it, the staff has to keep the record and details of each patient’s expense, medical details, medication history etc. thus the use of Databases in health care units is very effective and essential. With this the our staff do not require to pile up several files and documents for each case. 

Information Retrieval

Information retrieval is used by these organizations to regain the data and information regarding the previous history of the users. This is used when the users have to come in again after a successful treatment process. Service providers use the information retrieval tool for providing speedy services to their users.  In my organisation, With the use of the above softwares (Word, spreadsheets, databases) our staff does not require to search different files and documents for each case. They could easily retrieve any of the information of any patient easily and that too in a speedy manner. This would result in enhancing the efficiency of the staff. Now the staff instead of searching for documents can incorporate their efforts in some other work.

Internet

The internet is a must technological tool used in all the platforms, not just in any organization. It allows the health and social care organizations to use it for keeping themselves updated about the industry happenings (Olve & Vimarlund, 2006). Furthermore, it is also used as an essential communication tool for sharing information with the users. In the health care unit doctors can easily communicate with fellow doctors with the use of the internet in an inexpensive manner. My health care units can easily transfer the documents of a case from one unit to another in a speedy and cost effective manner. This would help in easy consultation for a patient with the use of the internet.

Intranet

An intranet is a network which is used within an organization. It allows organizations to use Internet Protocol technology in order to share the computing services, data and information, and also the operational systems within an organization. It allows the service providers of health and social care organizations to use the organizational data and information for future correspondence (Comyn, Olsson, & Guenzler, 2006). The use of intranet also helps these organizations in saving their time and improving their overall services.  In my organization  each health care unit comprises several related units that are dedicated to particular diseases. With the use of intranet the our organization can easily transmit information from one unit to another in seconds. This increases the speed of treatment and can save lives of many patients without any delay.

Emails

All the service providers in the health and social care organizations are required to use company generated emails as a tool to communicate with the other staff, users, and people associated with the organizations.   In my organisation  in health care units we always sending   emails  to  different staff mmbers and other senior athourties we can attach several files regarding the health of patient for immediate feedback.

Image Software

Image software is used by theses organizations for X-rays and other clinical images. This is a very significant tool for such organizations as doctors and health care specialists use these pictures and X-Ray’s for analyzing the condition of the users. With the use of image softwares my health care unit can easily perform several tests within the organization itself. This saves the time of the patients and staff can take immediate steps for the treatment of patients.

Integration of Communication and IT Tools

The use of all such tools in health and social care organization allows them to build a strong system of gathering, storing, and retrieving the data and information of their users. The integration of these tools helps the organization to save their time and utilize this time in improving their operational processes. The integration also helps these organizations can be able to enhance their services and achieve competitive advantage over their competitors.

Benefits of Using ICT

The use of ICT not only helps the organization and its workers to improve their services, but it also helps the users to avail the highest quality service in order to meet their personal satisfaction level. There is a wrong perception regarding the fact that ICT helps in saving the time of the organization, but it provides a lot more benefits than just saving their time.

Firstly, the benefits related to users of the organization include meeting the individual needs of all the users who have availed the services of the organization. The treatment they can receive will be of improved quality meeting the standards of the industry. The improved processes of these organizations also help to improve the treatment procedure of the organization, which provides more comfort for the users. Furthermore, ICT can also help to improve and maintain the accuracy of records of user (Olve & Vimarlund, 2006). This allows users to easily correspond with the organization and their health care service providers for future issues. By using ICT strategy, the communication between the users and their service providers also improved to a considerable extent. ICT allows the fastest medium of communication, with saving much of the time of all the parties associated. The implementation of ICT strategy also allows users to be benefited from the safety of their data and personal and confidential information. This helps in maintaining their independence and builds their trust over the organization.

The use of ICT strategy also provides benefits to the care workers and the organization itself. Firstly, the use of ICT strategy helps in meeting the needs of the staff. This allows the staff to work with more ease, and use the tools to enhance their performances, and increase their chances of promotions. ICT also helps in improving the administrative activities of the business (Yeandle & Fry, 2010). The improved and enhanced means of communications allow the administration to apply their saved time in other operations of the business. The integration of all such tools allows the organization and service providers to improve the efficiency of their work. A treatment that would take 5 hours in a normal setup requires just 1 to 2 hours through using the ICT strategy.

Impact of Legal Considerations in Use of ICT

Though the use of ICT strategy provides numerous benefits to the organization, its workers, and users, but it also has some legal considerations related to the use of ICT strategy. The first and foremost concern is related to the health and safety issues. Since the use of ICT allows compiling the data and information on a large scale, it may also cause for the stress of the workers in identifying the appropriate data for the right patients.

Then, there is also the legal implication relating the data protection of the users of an organization. As the technology advances, it also paves more means for hackers and intruders to steal the information and data from any of the public and private organizations. With the integrated use of communication tools, hackers if once intrude to the network or even any of the individual system can easily enter into the entire database of the organization (Comyn, Olsson, & Guenzler, 2006). Then, the loss or misuse of user’s confidential data also leads them to face the legal charges from the regulatory bodies. Therefore, health and social care organizations need to implement a stronger data prevention tools and strategies, which will help them in building the trust of their users. First of all the staff authorized to use the computer software should eliminate all the data that are not absolutely required for the health care department. The staff should never share any credential data with any third person who is not at all involved with the unit. Educating the staff is an essential step that has to be undertaken by the health care unit. This will eliminate the issue of any theft of data from the unit to another.

The use of integrated means of technology also allows all the workers to access the data and information of the users, even if it does not relate to them. This might cause a sense of insecurity for the users and the organization itself. They need to limit their workers for access and retrieval of that data which is related to their domain.

Conclusion

Concluding the paper, the use of information and communications technology helps the health and social care organizations in not only improve their services but also enhance the productivity. This not only benefits the organizations, but it also benefits the workers as well as users of the organization. Users feel more satisfied with the services of the organization, through the use of ICT. It allows the organization to integrate all their means and tools of communication and databases. Furthermore, there are some legal considerations relating to the implication of ICT strategy, such as a health issue and data security issue. If organizations improve on these concerns, they can further enhance their performance by providing better health care services with the safety of user’s data. Patient-centered communication is any communication that is respectful of and responsive to individual patient preferences, needs and values. This includes all modes of communication (e.g., written or verbal) and all participants in  health care (e.g., communication within and between patients, practitioners, and health care organizations). Relationships between patients, practitioners and the organizations within which they interact can be enhanced by framing policies and practices that promote patient-centered communication.

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Investigate and Analyise How Effective your Organizational System and Policies are in Promoting Good Practices https://www.makemyassignments.com/sample/investigate-and-analyise-how-effective-your-organizational-system-and-policies-are-in-promoting-good-practices/ https://www.makemyassignments.com/sample/investigate-and-analyise-how-effective-your-organizational-system-and-policies-are-in-promoting-good-practices/#comments_reply Sat, 30 Jun 2018 09:55:23 +0000 https://www.makemyassignments.com/free-sample/?p=950 Impact of Legislation Legislative protection has been a strong part of health care institutions, especially where patients’ records are kept for long term record keeping. The Data Protection Act (1998) is one of the first legislative practices in the workplace…

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Impact of Legislation

Legislative protection has been a strong part of health care institutions, especially where patients’ records are kept for long term record keeping. The Data Protection Act (1998) is one of the first legislative practices in the workplace that protects the confidential records of patients (The National Archives, 2012, pp. n.d). The information attained by professionals cannot be handed over to a third party without express consent of the patient, under this act. It is an excellent way to promote good practice. Furthermore, humane treatment of patients is one of the fundamental aspects of health and social care. This is something that is monitored quite extensively as well, and if it is found that privacy and dignity of a patient is not being respected, strict action can be taken against institutions. The Equality Act (2010) has come in handy in this respect, allowing for basic human rights such as freedom of speech and choice to be respected. Before trainees are hired as full time staff, management sends them for induction where they are trained about the fundamental aspects of their job before being allowed contact with patients.

Equality

Equality refers to creating a fair society in which every individual can participate and is provided with the impetus to fulfil their potential (Thomas, 1991, pp. n.d). In terms of health care, equality implies to having an equal access to health care. It also implies that no discrimination should be practiced in providing health care services. The patterns of group identity should remain similar and everyone should be able to acquire quality health care services.

People from minority ethnic groups should share a similar access to health care as the citizens of the country. Ensuring equality in healthcare access would certainly induce prosperity in the society and would instill a feeling of security in their social identify regardless of their age, race, religion or culture.

Diversity

In terms of health care, serving a diverse population involves catering the healthcare needs of people from different ethnicities, culture, race and religion. It indicates that the health care plans and services should be developed in a manner that they cater to the diverse population in a country and are not specific to a particular race, religion or ethnicity (Kandola & Fullerton, 2000, pp. 1). Today’s contemporary world has become a melting pot and people from different cultures and values live together. The governmental plans and regulations should be developed in a manner that they are not biased to a diverse population. The access, acquisition and follow up of medical services should be uniform for the population.

Confidentiality

Confidentiality in healthcare refers to “the communication between the patient and the healthcare provider”. As per the Standards for Privacy of Individually Identifiable Health Information the communication is meant to be private and healthcare professionals can only share the patient’s personal information when needed for the treatment. The element of confidentiality includes other healthcare professionals as well i.e. nurses, therapists etc. (Akinbami, Gandhi & Chen, 2009, pp. 394).

Discrimination

Discrimination implies to partial treatment in providing health care services. Feelings of discrimination can have a serious impact on the self-esteem and self-worth of the individual (Metcalf & Forth, 2000, pp.n.d). All avenues under the paradigm of healthcare service i.e. communication; access to medical attention and procedures should be well rounded and must not be discriminatory. The access and acquisition of healthcare should not be affected by:

  • Age
  • Gender
  • Race or ethnicity
  • Religion or faith
  • Sexuality
  • Social class
[Locker] The locker [id=8177] doesn't exist or the default lockers were deleted.

Major Legislations

According to Finlayson (2010), the following are some of the legislations that cater the needs of people receiving health care in the United Kingdom:

  • Disability Discrimination Act 1995
  • Employment Equality (Age) Regulations 2006
  • Employment Equality (Sexual Orientation) and (Religious Belief) Regulations 2003
  • Equality Act 2006 (covers healthcare facilities regardless of sexual orientation and religious beliefs)
  • Race Relations Act 1976
  • Sex Discrimination Act 1975

It should be noticed that the above mentioned legislations include healthcare facilities as provisions. The above mentioned Acts cover a broad range of citizen rights, i.e. employment, service delivery, equal healthcare opportunities etc.

Implementation of Laws on Health Care

All the major legislations on health care in the United Kingdom have been performed under the National Health Service Act of 2006. Other legislation Health and Social Care Act 2012 has been enacted to improve the quality of health care in the country. But, a number of differences have occurred due to the varied interpretations of its provisions. One of the most controversial features of the act requires the government to make budget cuts in excess of £20 billion by the year 2015 (Beishon, Virdee & Hagel, 2008, pp. 1)

In the United Kingdom, the majority of health care services is regulated by the NHS. It includes initial care, inpatient services, long-term health care, dentistry and ophthalmology. The Health and Social Care Act 2012 issued by the parliament of the United Kingdom is an act which is actually a reorganization of the structure of the National Health service in England.  The aim of this act was to abolish NHS primary care trusts (PCTs) and Strategic Health Authorities(SHAs).

The prevalence of private health care has flourished along with the NHS. The private health care is mostly funded by private insurance companies. Only a limited segment of the population around 8% acquires its healthcare services from private insurance companies.

The National Health Service in United Kingdom is largely maintained from the taxation of the government. The Secretary of State for Health is responsible for overseeing the access, issues and relevant improvisations in access to health care. A major chunk of the expenditure of the department of Health is spent on the maintenance of NHS and its affiliated programs for better healthcare.

Policies and procedures are also present in health and social care and are strictly adhered to. Unqualified members of staff are not permitted to disclose any information unless a senior staff member is present. These policies vary from one institution to another, but essenti0ally they are set in place to protect the rights of patients and ensure no manhandling takes place that might further damage their fragile states. One commonly practices policy is to make sure a performance review is conducted every other month, to judge the progress of healthcare professionals and their progress in competency with patients. A good personal development review can, in this way, promote an employee to a higher position and so on. With the legislation, charters, codes of practice it is not possible to maintain a healthy communication in the organization. Each staff member is expected to follow the said rules and codes in the organization. In that case it would not be possible to communicate with others while following the codes set by the organization. For instance if there is an emergency case in the health care unit and the unit has set legislations to get some forms and applications filed before the treatment, there may be chances of delay in treatment. Whereas instead of following any of those formalities the staff could have communicated with the upper authority and have started the treatment. Moreover if the staff is asked to follow a set communication chain then it would be very hard to maintain a healthy communication. For example many staff members are ordered not to disclose any information to anyone in the absence of any senior staff member. In that case the staff member is helpless if the senior staff member is unavailable or absent especially in the case of emergency.

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What is the Impact of Legislation, Charters, Codes of Practice on Communication Processes? https://www.makemyassignments.com/sample/what-is-the-impact-of-legislation-charters-codes-of-practice-on-communication-processes/ https://www.makemyassignments.com/sample/what-is-the-impact-of-legislation-charters-codes-of-practice-on-communication-processes/#comments_reply Sat, 30 Jun 2018 09:53:00 +0000 https://www.makemyassignments.com/sample/?p=948 Impact of Legislation Legislative protection has been a strong part of health care institutions, especially where patients’ records are kept for long term record keeping. The Data Protection Act (1998) is one of the first legislative practices in the workplace…

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Impact of Legislation

Legislative protection has been a strong part of health care institutions, especially where patients’ records are kept for long term record keeping. The Data Protection Act (1998) is one of the first legislative practices in the workplace that protects the confidential records of patients (The National Archives, 2012, pp. n.d). The information attained by professionals cannot be handed over to a third party without express consent of the patient, under this act. It is an excellent way to promote good practice. Furthermore, humane treatment of patients is one of the fundamental aspects of health and social care. This is something that is monitored quite extensively as well, and if it is found that privacy and dignity of a patient is not being respected, strict action can be taken against institutions. The Equality Act (2010) has come in handy in this respect, allowing for basic human rights such as freedom of speech and choice to be respected. Before trainees are hired as full time staff, management sends them for induction where they are trained about the fundamental aspects of their job before being allowed contact with patients.

Equality

Equality refers to creating a fair society in which every individual can participate and is provided with the impetus to fulfil their potential (Thomas, 1991, pp. n.d). In terms of health care, equality implies to having an equal access to health care. It also implies that no discrimination should be practiced in providing health care services. The patterns of group identity should remain similar and everyone should be able to acquire quality health care services.

People from minority ethnic groups should share a similar access to health care as the citizens of the country. Ensuring equality in healthcare access would certainly induce prosperity in the society and would instill a feeling of security in their social identify regardless of their age, race, religion or culture.

Diversity

In terms of health care, serving a diverse population involves catering the healthcare needs of people from different ethnicities, culture, race and religion. It indicates that the health care plans and services should be developed in a manner that they cater to the diverse population in a country and are not specific to a particular race, religion or ethnicity (Kandola & Fullerton, 2000, pp. 1). Today’s contemporary world has become a melting pot and people from different cultures and values live together. The governmental plans and regulations should be developed in a manner that they are not biased to a diverse population. The access, acquisition and follow up of medical services should be uniform for the population.

Confidentiality

Confidentiality in healthcare refers to “the communication between the patient and the healthcare provider”. As per the Standards for Privacy of Individually Identifiable Health Information the communication is meant to be private and healthcare professionals can only share the patient’s personal information when needed for the treatment. The element of confidentiality includes other healthcare professionals as well i.e. nurses, therapists etc. (Akinbami, Gandhi & Chen, 2009, pp. 394).

Discrimination

Discrimination implies to partial treatment in providing health care services. Feelings of discrimination can have a serious impact on the self-esteem and self-worth of the individual (Metcalf & Forth, 2000, pp.n.d). All avenues under the paradigm of healthcare service i.e. communication; access to medical attention and procedures should be well rounded and must not be discriminatory. The access and acquisition of healthcare should not be affected by:

  • Age
  • Gender
  • Race or ethnicity
  • Religion or faith
  • Sexuality
  • Social class
[Locker] The locker [id=8177] doesn't exist or the default lockers were deleted.

Major Legislations

According to Finlayson (2010), the following are some of the legislations that cater the needs of people receiving health care in the United Kingdom:

  • Disability Discrimination Act 1995
  • Employment Equality (Age) Regulations 2006
  • Employment Equality (Sexual Orientation) and (Religious Belief) Regulations 2003
  • Equality Act 2006 (covers healthcare facilities regardless of sexual orientation and religious beliefs)
  • Race Relations Act 1976
  • Sex Discrimination Act 1975

It should be noticed that the above mentioned legislations include healthcare facilities as provisions. The above mentioned Acts cover a broad range of citizen rights, i.e. employment, service delivery, equal healthcare opportunities etc.

Implementation of Laws on Health Care

All the major legislations on health care in the United Kingdom have been performed under the National Health Service Act of 2006. Other legislation Health and Social Care Act 2012 has been enacted to improve the quality of health care in the country. But, a number of differences have occurred due to the varied interpretations of its provisions. One of the most controversial features of the act requires the government to make budget cuts in excess of £20 billion by the year 2015 (Beishon, Virdee & Hagel, 2008, pp. 1)

In the United Kingdom, the majority of health care services is regulated by the NHS. It includes initial care, inpatient services, long-term health care, dentistry and ophthalmology. The Health and Social Care Act 2012 issued by the parliament of the United Kingdom is an act which is actually a reorganization of the structure of the National Health service in England.  The aim of this act was to abolish NHS primary care trusts (PCTs) and Strategic Health Authorities(SHAs).

The prevalence of private health care has flourished along with the NHS. The private health care is mostly funded by private insurance companies. Only a limited segment of the population around 8% acquires its healthcare services from private insurance companies.

The National Health Service in United Kingdom is largely maintained from the taxation of the government. The Secretary of State for Health is responsible for overseeing the access, issues and relevant improvisations in access to health care. A major chunk of the expenditure of the department of Health is spent on the maintenance of NHS and its affiliated programs for better healthcare.

Policies and procedures are also present in health and social care and are strictly adhered to. Unqualified members of staff are not permitted to disclose any information unless a senior staff member is present. These policies vary from one institution to another, but essenti0ally they are set in place to protect the rights of patients and ensure no manhandling takes place that might further damage their fragile states. One commonly practices policy is to make sure a performance review is conducted every other month, to judge the progress of healthcare professionals and their progress in competency with patients. A good personal development review can, in this way, promote an employee to a higher position and so on. With the legislation, charters, codes of practice it is not possible to maintain a healthy communication in the organization. Each staff member is expected to follow the said rules and codes in the organization. In that case it would not be possible to communicate with others while following the codes set by the organization. For instance if there is an emergency case in the health care unit and the unit has set legislations to get some forms and applications filed before the treatment, there may be chances of delay in treatment. Whereas instead of following any of those formalities the staff could have communicated with the upper authority and have started the treatment. Moreover if the staff is asked to follow a set communication chain then it would be very hard to maintain a healthy communication. For example many staff members are ordered not to disclose any information to anyone in the absence of any senior staff member. In that case the staff member is helpless if the senior staff member is unavailable or absent especially in the case of emergency.

Nursing Assignment help is often searched by various students across universities because of their tricky nature. Makemyassignments.com is a trusted online assignment writing help service provider and to gain their services, you can visit www.makemyassignments.com

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How Communication Processes in Nursing Are Influenced By Values & Cultural Factors https://www.makemyassignments.com/sample/how-communication-processes-are-influenced-by-values-cultural-factors/ https://www.makemyassignments.com/sample/how-communication-processes-are-influenced-by-values-cultural-factors/#comments_reply Sat, 30 Jun 2018 09:25:02 +0000 https://www.makemyassignments.com/sample/?p=945 Introduction The growing need for a culturally competent healthcare workforce cannot be denied in any society. The diverse ethnic and racial minorities living in foreign countries are often burdened with disabilities and diseases. The prevalence of substandard health care facilities…

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Introduction

The growing need for a culturally competent healthcare workforce cannot be denied in any society. The diverse ethnic and racial minorities living in foreign countries are often burdened with disabilities and diseases. The prevalence of substandard health care facilities for people from different backgrounds is growing in developed countries i.e. United Kingdom and United States. Conflicts due to culture, race, ethnicity and language are among the prime hurdles which hinder quality health care (Smedley & Smith, 2002, pp. 16).

The Role of Culture in Healthcare

Both culture and ethnicity of a person often lead to a unique pattern of perceptions and beliefs as to what the term health or illness implies. Hence, such patterns of beliefs heavily influence the manner in which the symptoms are recognized and the way they are interpreted and treated. Cultural and ethnic differences in the identification and interpretation of symptoms are a vital issue in contemporary health care (Woolshin & Bickell, 1995, pp. 273). Communication between the patients or the consumers of the services provided  by the staff and the providers of the services is an essential element in regard of all aspects of health care. Barriers like racial and ethnic minorities; mistrust and fear of treatment, racism and discrimination, and differences in language and communication create gaps between the users and the providers. However if the communication gap is removed between the two groups it would be beneficial for the whole of the unit of health care. The communication may affect thoughts, moods, and the highest integrative aspects of behavior. A major way to improve access to mental health services is to coordinate care to vulnerable, high need groups so that they would not experience any disparities prevalence of illness, access to services, and quality of services if they are in underserved or vulnerable populations.

More than fifty years ago; a research was conducted to study the effects of culture on pain. Historically, pain has been considered as a biological phenomenon. The researchers affirmed that sensitivity to pain and importance of pain symptoms differ drastically by ethnicity and culture. In another study, the ethnic differences in the population seeking health care were studied (Schmidely, 2001, pp. 23). Major delays in acquiring healthcare were found to be common in people hailing from different cultures as compared to the people belonging to the culture of the land. The reason behind this could be the problem of language or the communication gap between the persons belonging to different cultural groups. The delay caused could be because the person belonging to a different culture is not able to present or communicate his/her problem to the person of another culture. May be he/she is unable to understand the problem of the victim because of the problem of language or the victim is not able to express his problem properly.

Cultural Competence in Health Care

Linguistic and cultural competence refers to a pre-determined set of behaviors, policies and attitudes which work in synergy to provide high quality health care services in cross-cultural situations. Culture implies integrated patterns of human behavior i.e. thoughts, actions, values, beliefs and customs of people hailing from different ethnic, racial, social and religious groups. Competence refers to having the capacity to provide effective medical services in the context of health care (Smith, 2000, pp. 145). Cultural competence may have a positive impact on healthy communication. There are a number of factors that influence health communication —including behaviors, language, customs, beliefs, and perspectives—cultural competence is also critical for achieving accuracy in medical research. In medical research if planning is poor and the plans do not support the principles of cultural competence, it is possible that it may yield inaccurate results.

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Show how Communication Processes are Influenced by Values and Cultural factors in Health and Social Care https://www.makemyassignments.com/sample/show-how-communication-processes-are-influenced-by-values-and-cultural-factors-in-health-and-social-care/ https://www.makemyassignments.com/sample/show-how-communication-processes-are-influenced-by-values-and-cultural-factors-in-health-and-social-care/#comments_reply Sat, 30 Jun 2018 09:23:38 +0000 https://www.makemyassignments.com/sample/?p=941 Introduction Communication is a vital component in an organization; regardless of the nature of the work the organization is engaged in. Interactive communication between individuals is something that may only be obtained through spoken words or other means. In order…

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Introduction

Communication is a vital component in an organization; regardless of the nature of the work the organization is engaged in. Interactive communication between individuals is something that may only be obtained through spoken words or other means. In order for communication to occur, there is always a need for two people, and the ability to communicate among them is determined by the easiness that is between them, of relationship. This ability to communicate in an effective and efficient manner is especially important for people who have chosen health care as their profession, and aim to build a strong method of interaction between patients and clients, and professionals alike.

This paper will highlight the purpose of the effective use of communication in the health care profession to thrive and how values as well as cultural factors may influence said processes. The analysis of the modes of communication and other important aspects in the context of health care and social work will be done in this report.

Communication Processes

Communication can easily be defined as the process that consists of sending or receiving messages and other modes of communication between two or more individuals. For communication to be properly effective, other modes can also be used, such as body language, gestures, facial expressions, and appearance as well as positioning. These methods are often used if there is a communication barrier between two individuals, especially those that may suffer from health care issues or may need social work. Non-verbal communication is important in this field as some patients may come across as incredibly shy and not be forthcoming with their ailments. It is next to impossible to have to endure in health and social care without the help of communication (Mullins, 2005, pp.90).

There are several reasons that a professional may need to communicate with a patient and it becomes absolutely vital that communication be done in an effective and easy manner without any occurrences of misunderstanding or hostility towards the patient. Health care professionals often communicate regularly with patients, as well as temporary or permanent residents, or clients. They may also need to inquire after other health care professionals or managers and supervisors. Of course, friends and family fall under this category as well, since at the end of the day they are the ones in need of communication the most.

Culture refers to “a collective programming of the human mind which distinguishes members of a particular group or from others” (Hofstede, 1997, pp. 2). Cultural factors are highly significant in the way patients are dealt with in health and social care. Cultural identity shapes how the individual views their disorder and its treatments. Some people may not even believe they can be cured of certain diseases or disorders because their cultural background might not acknowledge it. There are so many varied and seemingly opposing cultures around the world that it might be hard to be socially aware of the difference between each patient. However, it is important to know how cultural views and values affect social and health care in the long run.

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