Develop and use emotional intelligence- Activity 1
BSBLDR501 – Develop and use emotional intelligence
ASSESSMENT ACTIVITY 1
BSB51915 Diploma of Leadership and Management
ASSESSMENT ACTIVITY 1 COVER SHEET
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This assessment must be based on where you work (or have worked most recently).
This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the following tips to help you answer the questions:
Read each question carefully. Check with your trainer or assessor if you are not sure what the question is asking.
HINT: Use these questions as subheadings to create a business style report to answer your assessment
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To complete the unit requirements safely and effectively, the individual must:
(If resubmission required)
Pre-assessment work completed
All assessments, tasks & activities (on moodle®) successfully
ACTIVITY 1 – Understand Self and Social Awareness
1. Understandtheir own emotion and focuses on and identify how the employee feels.
2. How knowledge of, for example, learning styles, personality types or communication styles, might be able to help relate to and understand the employee better and adapt their response.
3. Use their awareness of their own feelings and those of the employee to adapt their needs and employee’s needs.
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Further comments required
Resubmission requiredYes_________ No___________
Date resubmission must be handed in: ________________________
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Activity 1 –Understand Self and Social Awareness
An employee that you manage really gets on your nerves.
It’s not that their performance is all that bad. For example, the employee always does what is required of them in terms of professionalism, administration tasks and dressing appropriately. They meet sales targets and their customer service ratings on their performance scorecards are good.
On the other hand, the employee does not really respond to the team training and team-building sessions that you have initiated and that have proven so effective in sustaining team morale and driving others to success. Other team members seem to thrive on, and draw energy from, these team sessions, while this employee, if anything, appears emotionally drained from interacting with their peers. They say that they would rather work individually and that all the team stuff is suffocating. You’ve really tried hard to build a culture of teamwork and this feels like a slap in the face.
In your written response to the above scenario:
- Describe how you would set aside your own emotions to focus on and identify how the employee (probably) feels. Refer to relevant principles of emotional intelligence.
- Describe how knowledge of, for example, learning styles, personality types or communication styles, might be able to help you relate to and understand the employee better and adapt your response.
- Describe how you could use your awareness of your own feelings and those of the employee to adapt your response so that the following needs are satisfied:
- your needs (emotional needs, need for team cohesiveness, need to meet performance standards)
- employee’sneeds (emotional needs, need to develop and perform within a team environment).
Refer to relevant principles of emotional intelligence where applicable.