Share one profession you are interested in. Say how you would be able to create value for your clients by taking a relationship management approach to selling.
The best service sector industries in the world have the presence of sectors like hospitality and hotel management. The employees are skill full and professionally trained to manage customer satisfaction and to maximize the profit. It is essential to have a good understanding of relationship management or CRM (customer relationship management) program to achieve customer satisfaction. The hospitality industry focuses on serving the customers in a luxurious environment by majorly focusing on the selling of rooms or sale of restaurants or other facilities offered by a hotel such as a minibar, spa, tourist guides/taxi services, room service, boutique/shop any more. It is vital to build a relationship with the customer so that the hotel may recommend its customer to purchase something the hotel can offer. Also, the hotel staff must make their customer feel comfortable in an environment where strangers surround them. It can make a lot of difference on the customer psyche and encourage them to undergo repeat business. Under CRM, there is a crucial loyalty program which aims to provide customer points based on charges made which customer can later redeem for discount or offers.